Frequently Asked Questions
What is Shoppie?
Shoppie is a comprehensive errand-running service designed to simplify your life by managing everyday tasks for you. Our services include grocery shopping, prescription pickups, household chores, and other personal errands. We cater to the needs of busy professionals, the elderly, and anyone who needs assistance with daily tasks.
How does Shoppie work?
To use Shoppie, simply visit our website or app and create an account. Once logged in, you can submit your errands by filling out the request form with the details of the task you need assistance with. Our team will then pick up the tasks, complete them efficiently, and deliver the results back to you. You can track the progress of your errands through our platform.
What areas do you serve?
Shoppie operates in several regions, including major urban and suburban areas. To check if we offer services in your location, please visit our website and enter your zip code or address in the service area checker. We are continually expanding our service areas to accommodate more customers.
What are your operating hours?
Our standard operating hours are from 8 AM to 8 PM, Monday through Saturday. We are closed on Sundays. However, for urgent or special requests, please contact our support team, and we will do our best to accommodate your needs.
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at contact@shoppie.com or by phone at +1 (123) 456-7890. Our support team is available during our operating hours to assist you with any inquiries or issues.
How do I update my account information?
To update your account information, log in to your Shoppie account and navigate to the 'Account Settings' section. Here, you can update your personal details, contact information, and preferences. Be sure to save any changes before exiting the settings page.
Are there any fees associated with using Shoppie?
Shoppie charges a nominal fee for each errand request, which varies depending on the type and complexity of the task. A detailed breakdown of our pricing can be found on our website. We aim to provide transparent pricing with no hidden charges.
What measures do you take to ensure the security of my information?
At Shoppie, we prioritize the security and confidentiality of your personal information. We use industry-standard encryption and security protocols to protect your data. Our team undergoes regular training on privacy practices to ensure that all tasks are handled with care and respect.
Can I cancel or modify a request?
Yes, you can cancel or modify a request as long as it has not yet been processed. To make changes, log in to your account and navigate to the 'My Requests' section. Here, you can view, edit, or cancel pending tasks. For urgent modifications, please contact our support team directly.